These Standard Terms apply to the supply of all products and services by ie instinct, unless we otherwise agree in writing.


We accept orders and instructions only on the basis that those instructing us do so as principals and are liable directly to us for payment of our account.

Use of third party contractors

We may, as your agent, directly or through an intermediary ask another contractor (“Third Party Contractor”) to carry out some or all of any work which you instruct us to carry out for you. We shall pay the charges of Third Party Contractors on your behalf and recharge them to you with our own fees. We will take all reasonable care in selecting and instructing a Third Party Contractor. However, we have no control over the activities of a Third Party Contractor and therefore accept no responsibility for the services provided to you by that Third Party Contractor or for any errors or omissions in its work or products.

Adequacy of instructions

We provide services only on the basis that those instructing us give us all proper, necessary and timely instructions, authority and information (including the execution of all documents required) to enable us to undertake lawfully and effectively the business instructed, and that those instructing us to indemnify us accordingly.

Copyright and Publication

We accept material for printing and/or publication on the basis that those submitting the material are responsible for ensuring it is free from defamatory matter and does not infringe copyright or any other third party rights, and that those instructing us indemnify us accordingly.

Third-party reliance

Our services are provided solely for the use of our client and that client’s own client on whose behalf the work has been commissioned and shall not be used or relied upon by any other third party.


Products are delivered using first class post, fax or email (as appropriate), unless otherwise stated. Where you request an alternative method of delivery, you must meet those costs. Services are provided using reasonable skill and care. The description and price of goods and services and delivery details will be provided in the confirmation of order and/or invoice despatched with the product or service. Products and services will be provided in accordance with the timescales set out in the Consumer Protection (Distance Selling) Regulations 2000 unless otherwise agreed with you.


Our quotes are valid for 30 days. Any advance payments are due immediately, with the remainder due as specified in the proposal or on project completion for any other work. Our costs will be detailed as per the activity. Any work outside an agreed list of deliverables, in the absence of a quote or due to the author’s changes is charged at this rate.

We will provide you with an estimated timescale for progress and completion of work and will use reasonable endeavours to meet those timescales (as long as you perform your obligations promptly). Any quoted dates or times are our best estimates only and we cannot guarantee that they will be met.


All prices quoted are valid for acceptance by the quoted customer for 30 days. After which time (except to the extent such prices form part of a Contract) they may be altered by ie instinct without giving notice to the customer to reflect increases in costs to ie instinct (including without limitation costs of materials, labour, transport and services and any tax duty or charge imposed by any government or other authorities). We reserve the right to increase prices at any time for our services, as a result of an increase in our costs beyond our reasonable control. If we do, we will notify you in writing.


We may require payment in advance before providing any goods or services. Where we have agreed on credit terms for you our invoices are due for payment 14 days from their date. Payment should be via BACS. All payment details will be clearly stated on invoices. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date.

Non-completion of services

Where you instruct us to undertake any service, you will be responsible for our costs in providing that service whether or not it proceeds to its instinct withholds the right to re-quote for a product/service if a period of 3 months has passed without communication from you, unless agreed in writing by both parties.


We accept no liability for loss or damage (direct, indirect or consequential) including all loss of profit or business arising out of any single claim, event, or series of related claims or events (including claims based on negligence).

Request for completed files

Once we have completed a project and delivered all design files to you, the files are then archived offsite. Should you require us to provide copies of completed work in the future, including purchased logos, images, and designs, a charge will be made to cover time spent recovering the documents on your behalf.

Customer services

If you are unhappy with any aspect of our service, please contact ie instinct. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion.

Use of work for self-promotion

We reserve the right to use any work we produce for the purpose of self-promotion.

Changes to Terms and Conditions

We reserve the right to make changes to these terms and conditions from time to time.